Telemedicine Integration That Lives Inside Your EHR, Not Beside It
End-to-end support from selecting the right configuration to HIPAA-compliant setup, so telehealth visits share the same schedule, documentation, and billing workflow as an in-person visit.
100%
eClinicalWorks integrated
20+
Years in healthcare
1
Shared schedule & chart, not two systems
One Workflow, Whether the Visit Is In-Person or Remote
Platform Configuration
eCW's own telehealth module (healow TeleVisits) configured end to end — visit types, provider availability, and patient-facing reminders — so there's no separate third-party tool to manage.
Compliance & BAAs
HIPAA technical safeguards verified and Business Associate Agreement coverage confirmed, so telehealth visits meet the same compliance bar as in-person care.
Billing & Coding
Telehealth-specific CPT/HCPCS modifiers mapped correctly for your payer mix, so visit type is never the reason a claim gets denied.
Why Integration Beats a Bolt-On Tool
A telemedicine tool that lives outside your EHR creates duplicate work: providers document in one system while the visit happens in another, and front-desk staff juggle two scheduling calendars. Real integration means telehealth visits show up in the same schedule and route into the same billing process as an in-person visit.
Because we work inside eClinicalWorks exclusively, configuring the platform's own telehealth module correctly is a days-to-weeks project — not a new-vendor evaluation and separate contract.
Common Questions
Do we need a separate video platform?
No — if you're on eClinicalWorks, healow TeleVisits is built into the platform you already use. We configure it directly rather than introducing a third-party tool that has to be integrated separately.
Is a signed BAA required for telehealth?
Yes, for any vendor touching patient data, including telehealth platforms. When telehealth runs through eCW's own module, this is covered under your existing eCW agreement rather than requiring a separate contract.
How do we bill for telehealth visits correctly?
Telehealth visits require specific CPT/HCPCS modifiers that vary by payer. We configure the encounter workflow so the correct coding applies automatically instead of relying on manual reconciliation after the fact.
What's the most common telehealth compliance mistake?
It's rarely the video platform itself — it's everything around it: unsecured messaging for reminders, staff using personal devices without safeguards, or documentation that doesn't clearly reflect the visit was conducted via telehealth.
Related eClinicalWorks services
Medical Billing & Revenue Cycle Management
150+ in-house billing specialists handling claims, coding, and collections for eClinicalWorks practices nationwide.
Medical Billing & Revenue Cycle Management
- Claims & Coding
- Denial Management
- Collections & Reporting
Practice Transformation & Workflow Optimization
Workflows mapped, fixed, and configured inside eClinicalWorks, so technology follows process.
Practice Transformation & Workflow Optimization
- Workflow Mapping
- Role & Process Redesign
- eCW Configuration
Compliance & Regulatory Consulting
HIPAA, HITECH, and MACRA compliance work built directly into your eCW configuration.
Compliance & Regulatory Consulting
- Risk Assessments
- Access Controls & Audit Logs
- MIPS Performance Tracking
Ready to Add or Fix Telemedicine at Your Practice?
We'll help you integrate it properly with your existing EHR, scheduling, and billing workflow — no separate platform required.